Shipping policy

Processing Times

All candles and wax melts are hand‑poured in small batches. Please allow 3–5 business days for order processing before shipment. During peak seasons or product launches, processing times may extend slightly.

Shipping Rates & Delivery

Shipping rates are calculated at checkout based on weight and destination. We currently ship within the United States.

Estimated delivery times (after processing):

• Standard Shipping: 3–7 business days

• Expedited Shipping: 2–3 business days (when available)

Please note: delivery times are estimates provided by the carrier and are not guaranteed.

Local Pickup (Optional)

If you are located near Platte, MO, local pickup may be available. You will receive an email with pickup instructions once your order is ready.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. Tracking may take up to 24 hours to update.

Warm Weather Shipping

Candles and wax melts can soften or melt in extreme heat. During warmer months, we may use additional packaging materials or adjust shipping schedules to help protect your order.

Lost, Stolen, or Damaged Packages

Freeman Ember Co. is not responsible for packages that are lost or stolen after delivery is confirmed by the carrier. If your order arrives damaged, please contact us within 48 hours with photos of the product and packaging so we can make it right.

Incorrect Address

Customers are responsible for providing accurate shipping information. If an order is returned due to an incorrect or incomplete address, the customer will be responsible for reshipment costs.

Returns & Exchanges

Due to the nature of handmade products, we do not accept returns or exchanges. If there is an issue with your order, please reach out — we want you to love your experience.